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Jetstar Airways

Jetstar Airways

See the world with Jetstar Airways

Discover our holidaymakers' favourite destinations

Jetstar Airways FAQs

✔️ Where does Jetstar Airways fly to?

Jetstar Airways timetable covers routes from many popular cities. To check the availability of the connections, use eSky search engine.

✔️ When can you buy the cheapest tickets for Jetstar Airways flight?

It is best to buy tickets for Jetstar Airways flight well ahead of time.

✔️ What airlines operate similar routes?

To the cities, to which run Jetstar Airways flights, run also other airlines, and you can find them in eSky search engine.

✔️ Can I book a hotel together with Jetstar Airways flight?

By using eSky search engine you can book a hotel together with the flight under the Flight+Hotel package. Thanks to this your travel will not only be comfortable, but you will also save money thanks to the package discounts.

Find out more about Jetstar Airways

JetStar Airways – baggage allowance

JetStar Airways baggage policy is a system divided into various tariff services. All baggage restrictions may vary depending on the fare and route. The best solution is to check the JetStar baggage allowance before the flight. Thanks to this, passengers can avoid additional baggage fees.

JetStar Airways hand baggage allowance

In the case of the Starter fares, passengers can take two pieces of JetStar hand baggage and the maximum weight of these items can’t exceed 7 kg. The acceptable dimensions of the main baggage are 56cm (H) x 36cm (W) x 23cm (D). A smaller item, such as a hand bag or laptop bag, must fit under the seat. Passengers who want to take more hand baggage with them can purchase an additional service to increase the total weight of hand luggage to 10 kg, or choose a different fare.

JetStar Airways checked baggage allowance

Passengers who want to take JetStar checked baggage add this option to their booking and they are allowed to take checked baggage between 15 and 40 kg. However, a single item can’t exceed 32 kg. Checked baggage is not included with Economy Starter fares. All necessary information regarding the JetStar checked baggage policy can be found on the carrier's official website.

Jetstar Airways – booking classes

JetStar Airways want to provide customers with high-quality services and very comfortable flights. This is why the airline has a very well-developed booking class system with many different possibilities to choose. Some of the services are not included in the airline tickets price. Passengers can choose the JetStar economy class, which is also called the Starter fare. Individual tariffs are also divided into bundles, such as Starter Plus bundle, Starter Max bundle or Flex bundle. Every passenger can create the perfect combination that meets their requirements and needs. There is also the option of choosing the JetStar Airways Business Class. Each of these options differs in terms of acceptable baggage size and weight, additional in-flight services, prices, and formal issues such as flight cancellation.

JetStar Airways – online check in

JetStar Airways online check in is available on most routes. A lot of passengers decide to choose this option because they want to save time. In the case of domestic flights in Australia and New Zealand and after purchasing the seat, JetStar online check in opens 28 days before the flight and closes 35 minutes before departure. If passengers have not purchased a seat, online check-in starts 2 days before the planned flight and closes 35 minutes before departure. After completing the process, the system will generate the boarding pass. This document is necessary to board the plane so each passenger has to remember about it. You can print it or save the PDF with an electronic version of your boarding pass.

JetStar Airways – fleet

Jetstar Airways fleet currently consists of 76 aircraft including Airbus A320's/ A321's and Boeing 787-800 series. The Airbus A320 can carry 180 passengers within Australia and New Zealand and on flights within Asia. However, the Qantas Group is still developing the fleet. The JetStar Japan fleet has 25 aircraft and 15 aircraft in the JetStar Pacific Airlines fleet.

JetStar Airways – additional services

The company offers many interesting services to ensure a comfortable journey. The type and amount of services provided during the flight may vary depending on the route and tariff chosen. However, passengers have many options to choose from, for example, they can enjoy hot and cold drinks during the flight, as well as snacks and meals. It is also possible to order the meal before the flight date. JetStar Airways provides a special entertainment system that includes movies and TV shows. Passengers can also choose their seat.

Melbourne Airport

Melbourne Airport is the main operational base of JetStar Airlines. The airport is located about 23 km from the city centre of Melbourne and it is the second busiest airport in Australia. Melbourne Airport was opened in 1970. The airport is prepared to serve a large number of passengers a day and there are a lot of various services, such as children’s play area, medical centre, pharmacy, duty-free shops and restaurant. Free Wi-Fi is accessible in all terminals of the airport. The airport is also adapted to the needs of disabled passengers. It is well connected to the city centre and passengers can reach it by many means of transport, such as charter buses, taxis or cars. There are also car rental companies at the airport.

The IATA code of the airport is MEL.

Reviews

Jetstar AirwaysJetstar Airways
52 reviews
3.4
Staff3.5
Punctuality3.8
Flights network3.8
Ticket prices3.5
Travel comfort3.4
Baggage carriage3.4
Meals2.7
Alexandra

20 April 2024

5.0

Great

Great

Staff5.0
Punctuality5.0
Flights network5.0
Ticket prices5.0
Travel comfort5.0
Baggage carriage5.0
Meals5.0
Jillian

5 February 2020

1.3

Horrible.

The line was over and hour long. Was only allowed to check a 15kg bag and had to pay ¥7500 because my bag was 20kg. Who would check a bag that is only 15 kg?! That is the size of a carry-on!!! I will never fly Jetstar again!

Staff3.0
Punctuality1.0
Flights network1.0
Ticket prices1.0
Travel comfort1.0
Baggage carriage1.0
Meals1.0
Bruce

28 January 2020

3.8

Jet star from Queenstown to Auckland

No problems. All fine

Staff4.0
Punctuality5.0
Flights network5.0
Ticket prices3.0
Travel comfort4.0
Baggage carriage4.0
Meals1.0
Tatijana

26 January 2020

4.9

Easy and pleasant!

Staff5.0
Punctuality5.0
Flights network5.0
Ticket prices4.0
Travel comfort5.0
Baggage carriage5.0
Lian

6 December 2019

1.0

Had no cancel our flight because a 11h delay ans book another one ourselves. They just gave us some vauchers for food. Really disappointed. They said we will get a full refund. Hope it's true.

Judith

5 December 2019

3.0

Syd to Ballina and back

To Ballina was excellent but cancellation of flight back disappointed. Need back up procedures for these situations

Michael

1 December 2019

1.0

check in a nightmare

luis

26 November 2019

3.1

Better staff

The staff on my flight stode down the back of the plain a giggled and told stories the hole flight like little girls and where very loud

Staff1.0
Punctuality5.0
Flights network5.0
Ticket prices3.0
Travel comfort3.0
Baggage carriage2.0
Meals1.0
Ethan

7 November 2019

1.8

Penny pinching, rude, and arbitrary

I only wish they had some competition for direct flights. Avoid if you can. The final straw was when they refused to let me bring my coffee aboard that I had just bought. What respectable airline bans bringing drinks on board. I'm sure they wanted me to buy their crap coffee on board. Well, F them.

Staff1.0
Punctuality3.0
Ticket prices3.0
Travel comfort2.0
Baggage carriage1.0
Clemmy

4 November 2019

1.0

Very angry

I booked my flight with an 15 kg luggage cause it was not an other option when I did the booking, I try to update on the app but couldn’t so I say my self it’s ok I will fix that at the airport. The hostess at my arrival had weight absolutely everything I had with me even my little hand bag and made me pay 200 dollars extra for 4 kg, and in same time she told me that if I did check any luggage it will be 100, that hostess just was looking to make money. At the end my plane cost me almost 500 dollars because of that. I will never fly again with jet start NEVER. And don’t expect to watch a movie during your flight, you will have to pay for anything you want to use in the plane. Thanks god toilet were for free.

Staff1.0
Punctuality1.0
Flights network1.0
Ticket prices1.0
Travel comfort1.0
Baggage carriage1.0

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