Imagine this: you're at the airport, about to board, but you have a question about your booking or transfer. In those moments, quick and direct support matters — no waiting, no red tape. From now on, you can simply message us right from the eSky app. Support is available starting 48 hours before your departure and throughout your entire journey.
What is 24/7 travel support from eSky?
eSky customers who have purchased a travel package (Flight + Hotel, City Break, or Vacation) can contact us quickly, conveniently, and at any time from 48 hours before departure until the end of their trip. No matter where you are or what time it is, our experts are available 24/7 to help you with any questions or issues.
Where can I find eSky support during my trip?
✅Available 24/7
Have a question in the morning, at night, or during a layover? Message us via chat — we’re here around the clock.
✅Everything in one place
If you need help during your trip or within 48 hours before departure, simply open your booking details in the eSky app and launch the chat.
✅Quick, seamless support
Our team has direct access to your booking information, so they can verify your request and assist you much faster — without you needing to search for contact details.
How to access 24/7 support during your trip with eSky:
It’s really simple:
- Book a Flight+Hotel package (holiday or city break) on eSky
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Download or update the eSky app to the latest version.
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In the app, go to your booking details to find the option to contact us.
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Message us in the chat whenever you need assistance during your trip. We are available 24/7.
Your journey is our priority
We believe that a successful trip begins with peace of mind and comfort. With 24/7 support available directly in the eSky app, you can rest assured that assistance is always right at your fingertips when you need it most.